Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
• Consumer: A natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
• Day: Calendar day.
• Continuing transaction: A distance contract regarding a series of products and/or services, where the delivery and/or supply obligations are spread over time.
• Durable data carrier: Any medium that enables the consumer or entrepreneur to store information that is personally addressed to them, in a way that allows for future consultation and unchanged reproduction of the stored information.
• Right of withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period.
• Entrepreneur: The natural or legal person who offers products and/or services at a distance to consumers.
• Distance contract: A contract in which, within the framework of a system organized by the entrepreneur for distance sales of products and/or services, communication is exclusively carried out by one or more remote communication techniques until the conclusion of the contract.
• Remote communication technique: A means that can be used for concluding a contract without the consumer and entrepreneur simultaneously being in the same place.
• General Terms and Conditions: These terms and conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

• Business name: Regno Products
• Chamber of Commerce number: 82732078
• Trade name: Harlow London
• VAT number: NL003722603B58
• Customer service email: info@harlowlondon.com
• Business address: Kustvaarderstraat 17, 1034 JH Amsterdam

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be stated before the conclusion of the distance contract that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent to the consumer free of charge upon request as soon as possible.

If the distance contract is concluded electronically, the text of these general terms and conditions can, deviating from the previous paragraph, be made available electronically to the consumer in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the general terms and conditions can be accessed electronically and that they will be sent electronically or otherwise to the consumer free of charge upon request.

In the event that, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs will apply accordingly, and in case of conflicting general terms and conditions, the consumer may always invoke the provision that is most favorable to them.

If one or more provisions of these general terms and conditions are wholly or partially void or annulled at any time, the agreement and these terms will remain in effect, and the relevant provision will be replaced by a provision that closely resembles the original intent through mutual agreement.

Situations not covered by these general terms and conditions should be assessed "in the spirit" of these general terms and conditions.

Uncertainties regarding the interpretation or content of one or more provisions of these terms should be interpreted "in the spirit" of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to assess the offer properly. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot be the basis for compensation or dissolution of the agreement.

Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors will exactly match the actual colors of the products.

Each offer includes such information that makes it clear to the consumer what rights and obligations are associated with accepting the offer. This includes, in particular:

• The price, excluding customs duties and import VAT. These additional costs will be borne by the customer. The postal and/or courier service will use a special arrangement for postal and courier services for import. This applies when goods are imported into the destination EU country, as is the case here. The postal and/or courier service collects VAT (with or without customs clearance charges) from the recipient of the goods.
• Any shipping costs.
• The manner in which the agreement will be concluded and the actions required.
• Whether or not the right of withdrawal applies.
• The payment, delivery, and performance methods for the agreement.
• The period during which the offer can be accepted, or the period in which the entrepreneur guarantees the price.
• The rate for remote communication techniques, if the costs are calculated based on a different basis than the regular base rate for the communication method used.
• Whether the agreement will be archived after it is concluded, and if so, how the consumer can consult it.
• How the consumer can check and, if necessary, correct the data provided before concluding the agreement.
• Any other languages in which the agreement can be concluded in addition to Dutch.
• The codes of conduct the entrepreneur adheres to and how the consumer can consult these codes electronically.
• The minimum duration of the distance agreement in the case of a continuing transaction.

Optional: Available sizes, colors, types of materials.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and meets the conditions set out.

If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance of the offer electronically. As long as this confirmation has not been received by the entrepreneur, the consumer can cancel the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur can, within legal limits, ascertain whether the consumer can meet their payment obligations and take into account all relevant factors for responsibly entering into the distance agreement. If the entrepreneur has reasonable grounds to refuse the agreement, they are entitled to refuse an order or application, or to attach special conditions to its execution.

The entrepreneur will provide the following information with the product or service, either in writing or in a manner that allows the consumer to store it on a durable data carrier:

• The address of the entrepreneur’s establishment where complaints can be addressed.
• The conditions and manner in which the consumer can exercise the right of withdrawal, or a clear notice regarding the exclusion of the right of withdrawal.
• Information on guarantees and after-sales services.
• The data referred to in Article 4(3) of these terms, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement.
• Requirements for termination of the agreement if the agreement has a duration of more than one year or is indefinite.
• In the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.

Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to cancel the agreement without giving any reason within 30 days. This cooling-off period begins the day after the consumer or a representative chosen by the consumer (and known to the entrepreneur) receives the product.

During the cooling-off period, the consumer will handle the product and packaging carefully. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging, according to the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 30 days after receiving the product. The notification should be done in writing or by email. Once the consumer has informed the entrepreneur of their intention to exercise their right of withdrawal, the customer must return the product within 30 days. The consumer must prove that the items were returned on time to the place of origin. This may also be directly to our supplier in China. The customer can do this, for example, using a proof of shipment.

If the customer does not notify the entrepreneur of their intention to exercise the right of withdrawal or return the product within the deadlines mentioned in paragraphs 2 and 3, the purchase is final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products will be entirely at the consumer’s expense. This includes returning the product to the country of origin, i.e., our supplier in China.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the withdrawal, provided that the product has already been returned by the consumer or conclusive proof of complete return is provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur clearly stated this in the offer, or at least before the conclusion of the agreement.

The right of withdrawal can only be excluded for products:

• Custom-made according to the consumer's specifications.
• Clearly personal in nature.
• That cannot be returned due to their nature.
• That are perishable or age quickly.
• Whose price is linked to fluctuations on the financial market over which the entrepreneur has no control.
• For loose newspapers and magazines.
• For audio and video recordings and computer software if the consumer has broken the seal.
• For hygiene products if the consumer has broken the seal.

Exclusion of the right of withdrawal is also possible for services:

• Regarding accommodation, transport, catering, or leisure activities on a specific date or during a specific period.
• Where the delivery started with the consumer's explicit consent before the cooling-off period expired.
• For gambling and lotteries.

Article 9 – The Price

Throughout the validity period specified in the offer, the prices of the offered products and/or services will not increase, except for price changes due to changes in VAT rates.

Deviating from the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no control, with variable prices. The dependency on fluctuations and the fact that any prices mentioned are indicative will be stated in the offer.

Price increases within 3 months after the agreement is concluded are only permitted if they are due to legal regulations or provisions.

Price increases after 3 months following the agreement are only allowed if the entrepreneur has stipulated this, and:

• They result from legal regulations or provisions; or
• The consumer has the right to terminate the agreement when the price increase comes into effect.

The place of delivery is, under Article 5(1) of the Dutch Value Added Tax Act of 1968, the country where the transport starts. In this case, the delivery takes place outside the EU. Therefore, the postal or courier service will collect import VAT and customs clearance fees from the consumer. Consequently, no VAT will be charged by the entrepreneur.

All prices are subject to printing and typographical errors. The entrepreneur is not liable for any consequences arising from such errors. In case of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur ensures that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability, and the applicable legal provisions and/or government regulations in effect at the time the agreement is concluded. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims the consumer may have under the agreement against the entrepreneur.

Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 30 days of delivery. The products must be returned in their original packaging and in new condition.

The entrepreneur’s warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the suitability of the products for any individual use by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

• The consumer has repaired and/or altered the delivered products themselves or had them repaired and/or altered by third parties.
• The delivered products have been exposed to abnormal conditions or have been handled carelessly or in violation of the entrepreneur’s instructions and/or packaging.
• The defects are entirely or partially due to regulations set by the government concerning the nature or quality of the applied materials.

Article 11 – Delivery and Performance

The entrepreneur will exercise the greatest care when accepting and performing orders for products.

The place of delivery is the address provided by the consumer to the entrepreneur.

Subject to the provisions in Article 4 of these terms and conditions, the entrepreneur will execute accepted orders with due speed but no later than 30 days, unless the consumer agrees to a longer delivery period. If delivery is delayed or if an order cannot be completed or only partially fulfilled, the consumer will be notified within 30 days after placing the order. In this case, the consumer has the right to cancel the agreement without charge and is entitled to compensation.

In case of cancellation in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after the cancellation.

If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a substitute product. At the time of delivery, it will be clearly communicated that a replacement item is being delivered. For substitute items, the right of withdrawal cannot be excluded. The cost of a possible return shipment is at the entrepreneur’s expense.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative previously designated and known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Continuing Transactions: Duration, Cancellation, and Extension

Cancellation

The consumer can cancel an agreement that is for an indefinite period and concerns the regular delivery of products (including electricity) or services, at any time, with due observance of the agreed cancellation rules and a notice period of no more than one month.

The consumer can cancel an agreement for a fixed term that concerns the regular delivery of products (including electricity) or services, at any time, by the end of the agreed duration, with due observance of the agreed cancellation rules and a notice period of no more than one month.

The consumer can cancel the agreements referred to in the previous paragraphs:

• At any time and is not restricted to cancellation at a specific time or period;
• At least in the same way they were entered into;
• Always with the same notice period that the entrepreneur has agreed to for themselves.

Extension

An agreement for a fixed term concerning the regular delivery of products (including electricity) or services cannot be extended or renewed tacitly for a specific period.

Deviating from the previous paragraph, an agreement for a fixed term concerning the regular delivery of daily, weekly, or periodical newspapers and magazines may be tacitly extended for a maximum period of three months, provided the consumer can cancel the extended agreement by the end of the extension with a notice period of no more than one month.

An agreement for a fixed period concerning the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can cancel it at any time with a notice period of no more than one month, or up to three months for agreements concerning regular delivery of daily, weekly, or periodical newspapers and magazines, but less than once per month.

An agreement for a limited period for trial delivery of daily, weekly, or periodical newspapers and magazines (trial or introductory subscription) will not be tacitly extended and will automatically end at the end of the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer can cancel the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the agreed duration ends.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period starts after the consumer has received confirmation of the agreement.

The consumer is obliged to report any inaccuracies in provided or stated payment details to the entrepreneur without delay.

In case of non-payment by the consumer, the entrepreneur has the right to charge the reasonable costs previously communicated to the consumer, subject to legal restrictions.

Article 14 – Complaints Procedure

Complaints about the performance of the agreement must be submitted in full and clearly to the entrepreneur within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 30 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 30 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual agreement, a dispute will arise that is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their choice, replace or repair the delivered products free of charge.

Article 15 – Disputes

The agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. This also applies if the consumer resides abroad.