Return Policy
Return and Refund Policy of Harlow London
At Harlow London, we strive to provide all of our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs for returns. Harlow London does not reimburse return shipping costs and is not liable for costs incurred during the return process. Please refer to our general terms and conditions for full details.
Deadline for Return Notification
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.
Exchanges on Sale Products
Sale items cannot be exchanged, even for incorrect sizing. Please ensure that you choose the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to info@harlowlondon.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Requirement for a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper processing of your request.
Conclusion
Harlow London does everything it can to ensure the satisfaction of its customers. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@harlowlondon.com.